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The new customer communications paradigm

The customer communications landscape is changing swiftly. Customers are demanding higher levels of service, personalized correspondence and information delivery through the medium of their choice.

At the same time, organizations are recognizing that technology can help solve key business challenges in new ways.

This white paper will examine the four key elements of today’s customer communications paradigm: smart forms, customer relationship management/line of business integration, document automation and data transformation.

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