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Document creation time slashed by 90 per cent at ACTPLA

Intelledox turned around document productivity losses at the ACT Planning and Land Authority.

The ACT Planning and Land Authority receives about 5,500 development applications annually and the assessment process is heavily dependent on document creation. ACTPLA had previously used business critical templates that were dependent on a variety of hard coded macros and were reliant on skilled human resources. There was no central repository for templates and accuracy could not be guaranteed.

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